About Pampour Couture

The goal is simple - to excel in customer service and to create luxurious, comfortable, beautiful, feminine and elegant clothing and sleepwear for the modern woman. I design each item with luxury, comfort, beauty, femininity and elegance in mind using the best fabrics and colors.

I started the company back in 2004 with the goal of designing and manufacturing women's high end sleepwear to compete with the most luxurious European brands. I always had a love for beautiful fabrics and couture workmanship. Working in the fashion industry for over 20 years, I developed my knowledge and skills in design, color, trend, and garment construction and fit.. I went to Paris and Lyon to source the fabrics and for the ultimate in luxury.

My love of sewing and fabric began at an early age. I used to sit and watch my Grandmother sew, and she taught me how to sew on her Singer treddle sewing machine. She used to say that I would choose the most difficult patterns. But I loved to coordinate fabrics to make beautiful, well coordinated outfits. This was back in the 70's. My other Grandmother gave me a beautiful 1940's long silk nightgown when I was about 16. When I put it on, I felt so very beautiful and that began the love affair with silk and lace! That is my hope for you as you wear my designs.

Sincerely,

Vanessa Martin


Our contact information

By mail:
54 W 40th St.
New York, NY 10018

By phone:
1-877-Pampour(726-7687),(between 10:00 a.m. and 5 p.m. EST). (this is a toll free call)

By email for Retailers:
Sales@Pampour.com

By email for Customers:
customerservice@pampour.com

Here are just a few of the testimonials that we receive:

We are always getting so many customers, models, buyers, and press telling us they are so glad someone is finally doing quality sleepwear and nightgowns! And that they love that our nightgowns are so comfortable and that the styles and colors are so beautiful! We are so blessed to rarely even get a return.

I'm so excited about my new nightgowns and pajamas. They are very soft and fit so well! They're beautiful! Thanks so much. R.M. Washington

I just love your teas! They're just soooo delicious. I will order more soon! E.V. Delaware

I love these nightgowns!!! (the pintuck nightgowns) P.S. California

Your products are so beautiful! The pictures just don't do them justice. J.S. New York

We love our new nightgown and robe set. It is so pretty and so soft! U.H. and S.H. New York

The Rosetta silk nightgown is so beautiful! I'm very glad that I ordered it. Thanks for getting it to me so quickly. V.J. Texas

I'm ordering the Ginestra Robe.... I've been so upset that I didn't order it when I ordered the gown. It's so beautiful! D.D. Illinois

We bought the Greta nightgown and robe from you to give to our Mother and our teenage nieces are fighting over it! S.Y. New York

Easy Refund and Exchange Policies:

We want you to be happy with our products so we will gladly exchange or refund the purchase price minus shipping and handling of in stock and made to order styles.

Simply return the item to us, in the original condition received (including product tags and packaging), and we will gladly give you a refund once the item is received at our warehouse in the original condition as it was shipped. Please be sure to insure your returned item while in transit with the shipping carrier. Returned items must be received by us within 15 days of reciept. (For Holiday gifts, gift purchases made between 11/20 and 12/25 are returnable/exchangeable through 1/10.)

Any clothing items must be neatly folded and unwashed and unworn (except for trying it on), and must have all tags still attached. Please return it in the clear plastic bag that it arrives in including a copy of the packing slip/invoice. Please indicate on the packing slip if you would like an exchange or a refund.

If a clothing product is returned without tags, or has been worn (except for trying it on), it can not be exchanged or refunded. Customer will be contacted and product will only be returned to the customer at the customer's expense.

Because custom made and made to measure items are made to your specifications, returns are not accepted on these items.

For Food Items

Teas are not returnable but please let us know if your are not satisfied with any product received.



Damaged Merchandise

Claims for any merchandise received damaged in transit must be reported to Pampour Customer Service within 3 days of receipt so claim can be filed with carrier.



Refunds

The method of payment used for the original purchase will be credited.

Please note that although we promptly process returns, it may take 1-2 billing cycles for you to see the credit for your purchase (less shipping/handling cost) on your credit card bill.



Shipping Information:

In stock items will be shipped within 2 days unless otherwise specified. We usually try to ship within 24 hours. Please email us with any special shipping requests, we will try to accommodate as much as possible.

International orders are FOB New York Office, once the item ships from our Offices ownership transfers to the customer. Customer is responsible for any duties or taxes.



Rush Orders and Special Orders

We are happy to help our customers with rush orders and special orders. However due to the increased time and attention dedicated to these special requests, the following rules apply.

All "Rush Orders" and "Special Orders" will incur a non-refundable $25 handling charge. Returned "Rush Orders" that are returned according to our general return policy will incur a 50% restocking fee. Special orders are considered a final sale and therefore cannot be returned.



Promotions and Private Sales

If you have a coupon, please enter it at checkout. The box is at the bottom of the first checkout page just below where you enter your zip code and indicate the method of shipping.

Please understand that percent off coupons can not apply to sale merchandise or gift certificates unless otherwise specified.



U.S. Taxes

We are required by law to charge New York sales tax to New York customers on all clothing and shoes costing $110.00 or more and on all non-clothing items.



International Orders

We will ship internationally where possible. However, please note that any taxes, duties, brokerage fees or any other fees incurred for exporting product from the U.S.A.(if any) to the destination country are the expense of the customer and will be paid by the customer in their country. We are not able to determine each countries cost for importing goods from the United States. Therefore we can only charge you for the shipping transportation cost. All other importing costs will be the sole responsibility of the customer. Orders are shipped FOB:New York. Ownership of goods transfers to the customer once it leaves our office.



Extras:

Please call or email us with ANY questions or concerns. We strive to send you only excellent products, so we want to know if you are not satisfied with any item. Please let us know, so we can make any necessary corrections.

We are committed to donate at least 10% of our profits to worthy non-profit organizations.

Our goal is for our customers to be in love with our products!



Frequently Asked Questions:

For questions, please call us toll free at 1-877-Pampour(726-7687)or email us at customerservice@pampour.com. Occasionally, we may be on the phone with another customer at the same time that you call, so if that happens, please leave a message and we will call you right back.

Copyrights & Trademarks

Our products, company name, slogan, artwork, and website are copyright and trademark protected. Please do not use or copy our products, color combinations, Company Name, Slogan, Artwork or any content from our website. If you see anyone copying our products or colorways, or using our Company Name, Slogan, Artwork or any content from our website, please contact us immediately. We create orginal designs with care and attention to design and color. We have noticed some larger companies copying our designs and color combinations exactly and claiming their designs are orginals. This is shameful. Please be respectful.

If you have any questions or comments, please email us at CustomerService@Pampour.com. We look forward to hearing from you.

If you would like to order more than one of an item, it's easy. After you have selected any options such as color or size, just click the "add to cart" button and you will be brought to the shopping cart. Just type in the quantity you would like to order in the shopping cart, then click update and your new total will appear.